What is the FFC Technique?
FFC Technique is a communication skill often used in feedback to provide constructive criticism or praise effectively.
FFC stands for Feeling, Fact, and Comparison. It is easy to understand and make a deep impression to others. Here’s a breakdown of each component:
Feeling
The first step is to express your feelings or emotions to the person you’re providing feedback to. It’s important to start by acknowledging and articulating the emotions involved, whether positive or negative. This helps establish empathy and understanding.
Fact
The feeling is intangible after all, so in the second step, you need to provide factual information or observations related to the “feelings” you made in step one. Stick to concrete examples and avoid making subjective judgments or assumptions. Presenting facts helps ground the feedback in reality and makes it more tangible for the recipient.
Comparison
In the final step, you may offer a comparison or contrast to illustrate your point further. This could involve comparing the current situation to a previous one, contrasting it with an ideal scenario, or comparing it to the expectations or standards that are relevant to the context. Comparisons can help clarify expectations and provide context for improvement.
Why is FFC Effective?
Why FFC is effective? Most of the time, a simple comment such as “It’s nice”, “looks good” or “I’m fine with that” are vague and subjective, most importantly, it’s just a “comment” without any resonation or specific context. In contrast, FFC reinforces the interactive relationship between the compliment and the person being complimented:
- Why I can express my feelings to you? It means I resonate with the things you’ve shown to me.
- Why I can describe details to you? It shows that I observed you with care.
- Why I compare you to others? I’m telling you what level or segment you are.
Remember, comparison is the key, it’s making the whole statement quantifiable, so your target audience understands the weight of your compliment or even criticism.
Handling Lack of Content
What if I don’t have the feeling or facts but I have to say something? FFC can also help.
- If you don’t have the feeling, use the “Expectation” instead. Pretend that he or she has given to you.
- Regarding the fact, just tell what you see that’s fine, your target audience will make his own connection.
- Comparisons, just compare to one’s previous state if you don’t have a reference.
By following the FFC structure, feedback providers can deliver feedback in a balanced and constructive manner, ensuring that the emotional component is addressed alongside factual information and contextual comparisons. This approach can lead to more meaningful and productive conversations, fostering growth and development in both personal and professional settings.
Examples
Here are some examples of how you can implement the FFC (Feeling, Fact, Comparison) technique in both daily life and work scenarios. In each of these examples, the FFC helps structure the feedback or self-reflection process by addressing emotions, presenting factual observations, and providing comparisons or contrasts to contextualize the situation.
Work Performance Review
- Feeling: “I noticed during our team meeting that you seemed frustrated when discussing the project deadline.”
- Fact: “You missed two of the recent deadlines, which caused delays in the project timeline.”
- Comparison: “In comparison to your previous performance, where you consistently met deadlines, this recent trend is concerning and needs improvement.”
Giving Positive Feedback to a Colleague
- Feeling: “I wanted to let you know how impressed I was with your presentation during the client meeting. It really showcased your expertise and dedication.”
- Fact: “You effectively addressed all of the client’s concerns and provided insightful solutions.”
- Comparison: “Compared to previous presentations, this one was particularly well-structured and engaging. It demonstrated significant improvement and professionalism.”
Conflict Resolution with a Team Member
- Feeling: “I sense there’s been some tension between us lately, and I want to address it openly and constructively.”
- Fact: “During our last project collaboration, there were instances where our communication broke down, leading to misunderstandings and delays.”
- Comparison: “When we reflect on our previous successful collaborations, clear communication was a key factor in our achievements. We need to work towards restoring that level of communication and trust.”
Giving Feedback to a Family Member
- Feeling: “I felt disappointed when I saw the dishes left in the sink after we agreed to take turns doing them.”
- Fact: “The agreement was that each of us would clean up after ourselves, but the dishes have been piling up for a few days now.”
- Comparison: “In the past, when we’ve all followed through on our commitments, our household has been much more harmonious. Let’s strive to maintain that standard.”
Self-Reflection and Improvement
- Feeling: “I’ve been feeling overwhelmed lately with the workload and deadlines.”
- Fact: “I’ve noticed that I’ve been procrastinating on important tasks and struggling to prioritize effectively.”
- Comparison: “Looking back at times when I’ve managed my workload more efficiently, I can see that setting clear goals and breaking tasks into smaller steps made a significant difference. I need to apply those strategies again.”
