Introduction
Regardless which role you are in, being an effective communicator within the organization is always important. This inevitably includes resolving conflicts that naturally arise when individuals, teams, or departments compete for scare resources.
Conflict management is a crucial skill that helps professionals navigate disagreements and disputes effectively.
Various approaches to conflict management can be applied depending on the situation, the nature of the conflict, and the desired outcome. Now we introduce some conflict management approaches based on varying levels of assertiveness and cooperation.
The Thomas-Kilmann Conflict Mode Instrument (TKI) is a powerful tool for understanding and navigating conflict.
Developed by Kenneth Thomas and Ralph Kilmann, the TKI introduces five distinct conflict-handling styles based on two fundamental dimensions: assertiveness and cooperativeness. By understanding these dimensions and styles, individuals can become more adaptable and strategic in addressing conflicts effectively.
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